Help Desk
certification
Question: 1
What is an ‘online trouble
ticket system’?
a. An online
system whereby customers are placed in a waiting order before their 'ticket' is
the next in line and their call can be dealt with. (Answer)
b. The same as a) but always
involving a log-in system so callers can check on their status; otherwise tt is
not a true 'trouble ticket system.'
c. A system whereby customers
e-mail their question and ft is answered on a random basis.
d. A lottery machine that
customers can use while they wait for their complaint to be addressed.
e. A system of buying tickets
to purchase discounted software.